When I convert the same docx files with same doc2any version the table of contents within the PDF is not present

Dear Support Team Member,

my company shortly bought a doc2any server license:

I upgraded our doc2any version to the latest 2 Nov 2017 to get the MS Word docx table of contents into my PDF as bookmarks (2nd panel left side in Acrobat Reader). In a 80 page PDF this is much more convenient to navigate to a specific chapter, than just scrolling through.

https://www.verydoc.com/doc-to-any.html

I use: doc2any.exe test.docx test.pdf

Sometimes I got this PDF bookmarks, sometimes not: why?

On my local machine I got this working using an older MS Office Version (I think it was 2016).

Now I got it updated by my company to MS Office 365 Pro Plus. When I convert the same docx files with same doc2any version the table of contents within the PDF is not present.

On a windows server 2016 with an office professional plus 2016 and the same doc2any version I used locally (2 Nov 2017) no table of contents bookmarks are converted into the PDF also.

What exactly are the pre-requisites for getting within a PDF table of contents bookmarks?

Appreciate your hints.

Best regards
Customer
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