Having problems converting ppt or pptx with doc2any. Word and Excel convert fine. We have seen this behavior a number of times now with different installs.
Windows 2008 R2, Office Standard 2010 32bit. Running as .\Administrator
doc2any.exe -$ XXXXXXXXXXXXXXXX -debug -killoffice 1 -noretry -nortfsdk -log "c:\temp\eopconvertdebug.log" -openpwd "q" -ownerpwd "q" -keylen 0 -encryption 3900 "c:\temp\test.pptx" "c:\temp\test.pdf"
Check license information...
Thank you for choosing our product.
Check utility functions...
Start the conversion...
c:\temp\test.pptx ==> c:\temp\test.pdf
Convert PowerPoint document to other formats...
Loading "c:\temp\test.pptx" file...[20%]
Shutdown PowerPoint Application...[60%]
[FAILED] Failed by SaveAs function in MS PowerPoint application.
Prepare to convert "c:\temp\test.pptx" file...[10%]
POWERPNT.EXE (PID to terminate: 1676)
Exit code for POWERPNT.EXE: 259
Process: 259, was successful terminated.
Loading "c:\temp\test.pptx" file...[20%]
Shutdown PowerPoint Application...[60%]
[FAILED] Can't locate EMF files.
[FAILED] Failed by Render to Metafile function in MS PowerPoint application.
Convert OpenOffice Documents to other formats by OpenOffice:
'c:\temp\test.pptx'=>'c:\temp\test.pdf'
[FAILED] Can't retrieve OpenOffice information from registry.
[FAILED] OpenOffice does convert this PowerPoint document failed.
Try convert document continue (1)...
Try convert document continue (2)...
Conversion time = 657ms
c:\temp\test.pptx ==> c:\temp\test.pdf, result=ERROR
TickCount = 657ms(0.66s), Result = 0
POWERPNT.EXE (PID to terminate: 1576)
Exit code for POWERPNT.EXE: 259
Process: 259, was successful terminated.
======================================
We apologize for any inconvenience this may have caused to you, just for checking, please open this PPTX file in MS PowerPoint application, save it to a PDF file by manual, can you work fine by this method?
Also, what version of MS PowerPoint application installed in your system? Is it MS PowerPoint 2010 or MS PowerPoint 2007+PDF&XPS SaveAs addon?
VeryDOC
======================================
Yes, we can save as pdf manually from within Powerpoint. And it's Powerpoint 2010.
=================================
Can you please email to me the sample PPTX file that you are using? After I received your PPTX file, I will test it in my system asap.
VeryDOC
=================================
Of course. Attached.
=================================
I have tried to convert your PPTX document in my system just now, I can convert it to PDF file without any problem, please look at following log message and attached PDF file,
~~~~~~~~~~~~~~~~~~~~
C:\>doc2any.exe -debug D:\temp\ewrerwerweqr.pptx
D:\temp\ewrerwerweqr.pptx.pdf Check license information...
You have 96 time to evaluate this product, you may purchase a full version from http://www.verypdf.com.
Check utility functions...
Start the conversion...
D:\temp\ewrerwerweqr.pptx ==> D:\temp\ewrerwerweqr.pptx.pdf
Convert PowerPoint document to other formats...
Loading "D:\temp\ewrerwerweqr.pptx" file...[20%] Export file(s)...
[50%] Shutdown PowerPoint Application...[60%]
Try convert document continue (1)...
Try convert document continue (2)...
Conversion time = 4368ms
D:\temp\ewrerwerweqr.pptx ==> D:\temp\ewrerwerweqr.pptx.pdf,
result=OK TickCount = 5008ms(5.01s), Result = 1
~~~~~~~~~~~~~~~~~~~~
I'm using MS PowerPoint 2010 application.
Also, is it possible for you to reinstall MS PowerPoint 2010 to try again? I don't know if something is wrong in your MS PowerPoint 2010, it is great if you can reinstall MS PowerPoint 2010 to try again.
VeryDOC
=================================
We have seen this now with multiple customers. On the server in our lab it converts too, but not reliably.
You didn't run the exact same command we did:
doc2any.exe -$ XXXXXXXXXXXXX -debug -killoffice 1 -noretry -nortfsdk -log "c:\temp\eopconvertdebug.log" -openpwd "q" -ownerpwd "q" -keylen 0 -encryption 3900 "c:\temp\test.pptx" "c:\temp\test.pdf"
Notice how we have -killoffice 1 in there to make sure that Office processes don't build up.
Please try again.
=================================
Did you convert more PPTX documents to PDF files at one time? MS PowerPoint application doesn't support concurrent conversion, so you can only convert more PPTX document to PDF file at one time, please notice this matter.
Also, just for checking, can you convert your PPTX file to PDF file correctly by "-useprinter" parameter?
doc2any.exe -$ XXXXXXXXXXXXXXX -useprinter -debug -killoffice 1 -noretry -nortfsdk -log "c:\temp\eopconvertdebug.log" -openpwd "q" -ownerpwd "q" -keylen 0 -encryption 3900 "c:\temp\test.pptx" "c:\temp\test.pdf"
If you still have same problem, please share your system by teamviewer, I will login your system to research this problem asap.
VeryPDF
=================================
Using -useprinter does not produce good looking output, so not an option. There is only 1 process running at a time.
I will ask if we can go on remote. Will be difficult to arrange, as we sell our software to distributor, who sells to reseller, who sells to customer, so we're not talking with customer directly.
=================================
Thanks for your message, I understand your concern.
Also, I guess -useprinter parameter doesn't work at all, because -useprinter parameter need to load the PPT and PPTX documents too, from the log message, it is indicate MS PowerPoint OLE program interface can not open the PPT and PPTX documents at all, so I think -useprinter parameter will fail to open the PPT and PPTX files too.
MS Office 2010 does add a "File Block" function, I don't know if this setting block you to open the PPT and PPTX documents, you may view or modify File Block settings in the Trust Center, please refer to following web page for more information,
http://office.microsoft.com/en-us/powerpoint-help/what-is-file-block-HA010355927.aspx
VeryDOC
VN:F [1.9.20_1166]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.20_1166]